The most often cited reason for frustration or failure during any endeavor is difficulty with communications. Rarely is the problem tied to equipment failure. The root cause is often the habits, methods, and actions employed by people trying to communicate.
Being able to effectively relay information to another person goes beyond devices, technology and language skills. Essentially, communication is conveying information so that others may understand and both parties reach consensus on the meaning of that information. Unfortunately, in emergency situations, appropriate focus on communications is not always recognized.
In order to improve communications, effective habits for receiving and disseminating information must be developed. The development of habits begins with practice during daily activities so that the skills can be performed during emergency operations. Participants will learn tips and tricks to practice communications skills within their organizations.
This session will provide lessons learned and best practices discussed during a series of statewide emergency management projects. The projects focused on improving communication and coordination among public and private partners before and during emergencies. Participants in this session will gain an understanding of trainings and tactics employed within agencies and planning regions to address the commonly cited area for improvement, communication. The facilitators will demonstrate techniques and provide examples of successful communication practices.
Moorhead, Will and Schwartzer, Ginny, "Addressing the Common Challenge: Communication Turning "Can you Hear me Now?" into "Do you Understand What I am Saying?"" (2013). DRU Workshop 2013 Presentations – Disaster Resistant University Workshop: Linking Mitigation and Resilience. Paper 32.