Document Type

Article

Publication Date

2008

Abstract

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and reference desks at the University of New Orleans Library. The cross-training process is described in detail, and benefits as well as problems experienced are outlined. The authors also provide advice for those considering a merger at their library.

Journal Name

Public Services Quarterly

Comments

Published in Public Services Quarterly 4 (1) (2008): 29-45.

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