Date of Award
D'Lane Compton, PhD
Pamela Jenkins, PhD
Vern Baxter, PhD
The Smartphone is a technological innovation that has transformed for the better how billions of people live by enabling them to transcend time and space to remain socially connected to potentially millions of others despite being thousands of miles apart. Although smartphones help people connect from a distance, there has been much concern about how they affect face-to-face interactions. This study explored, drawing on Goffmanian concepts, how and why smartphones affect face-to-face encounters. The findings show there are three types of smartphone cross-talk: exclusive, semi-exclusive, and collaborative. With the addition of smartphone play and solo smartphone activity, interactants can engage in five different types of smartphone use during a social encounter. Smartphones can both disrupt and facilitate face-to-face encounters at any given time. A theory of cross-talk was created as an extension of Goffman’s work to help explain the phenomenon.
Ictech, Omar Bradley II, "Smartphones and Face-to-Face Interactions: Extending Goffman to 21st Century Conversation" (2014). University of New Orleans Theses and Dissertations. 1812.