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Hurricanes Katrina and Gustav helped us to identify gaps in disaster planning. By examining changes made to emergency preparedness and disaster response and management post-Katrina, we seek to identify the most effective improvements made at individual, community, and governmental levels. In so doing we pose the following questions: How did each institution or agency react to Hurricane Katrina? How did it respond during Gustav? What changes has it made since Katrina to become better prepared for future natural disasters? Disasters, of course, are not unique to the city of New Orleans. We must understand how improvements and innovations made here can be applied to other communities. Additionally, then, we examine the degree to which strategies employed by New Orleans' organizations and individuals can be transferred to other American cites.